1. Program Overview

By opting in to receive SMS communications from Kalamazoo Mortgage, you agree to receive text messages related to your mortgage application and loan status. These messages may include:

• Application updates (e.g., confirmation of submission, missing documents, processing status)
• Loan status notifications (e.g., approval updates, underwriting progress, closing
  reminders)
• Appointment reminders (e.g., scheduled calls, in-person meetings)
• Account notifications (e.g., changes to your loan terms, payment reminders)

2. Message Frequency

You can expect to receive approximately one message per week regarding account updates. However, the frequency may vary depending on key milestones, required actions, or changes in your account status. Message and data rates may apply. Review the Kalamazoo Mortgage SMS Privacy Policy here.

3. Message and Data Rates

Message and data rates may apply. Check with your mobile carrier for details on text messaging charges.

4. Call-To-Action (CTA) Disclosure

By providing your phone number and opting in to receive SMS communications from Kalamazoo Mortgage, you consent to receive automated text messages regarding essential updates, service notifications, and general business information. Messages may include appointment reminders, order confirmations, service alerts, and general inquiries. No promotional or marketing content will be sent. Consent is not a condition of purchase. Message frequency may vary. Message and data rates may apply.

HELP Instructions

For assistance, text HELP to (269) 364-6000. You may also contact our support team at [email protected] for further assistance.

STOP Instructions

To opt out of receiving SMS messages, text STOP to (269) 364-6000. You will receive a confirmation message that you have been unsubscribed. After this, you will no longer receive SMS messages from us unless you re-subscribe.

5. Changes to Terms

Kalamazoo Mortgage reserves the right to update or modify these SMS Terms and Conditions at any time. Changes will be communicated via SMS or posted on our website.

For additional questions or support, contact us at (269) 364-6000 or [email protected].

Review the Kalamazoo Mortgage SMS Privacy Policy.