1. Personal Information Collected

When you opt-in to receive SMS messages from Kalamazoo Mortgage, we may collect the following information:

• Your name
• Your mobile phone number
• Any preferences you provide related to our services
• Any responses you send via SMS

2. How Personal Information is Used

The personal information we collect is used to:

• Send you important updates regarding your loan application or mortgage process
• Provide customer support and respond to inquiries
• Deliver promotional offers and updates (if you have opted in)
• Improve our services and customer experience

3. Message Frequency

You can expect to receive approximately one message per week regarding account updates. However, the frequency may vary depending on key milestones, required actions, or changes in your account status. Message and data rates may apply.

4. Who Personal Information is Shared With

• Internal Use Only: We do not sell, rent, or share your personal information with third parties for marketing purposes.
• Service Providers: We may share your information with trusted third-party vendors who assist in delivering SMS communications on our behalf. These providers are contractually obligated to keep your information confidential and secure.

5. SMS Consent and Third-Party Sharing

Your SMS consent is used exclusively for communication between you and Kalamazoo Mortgage. SMS consent is not shared with third parties for marketing purposes.

6. Call-To-Action (CTA) Disclosure

By providing your phone number and opting in to receive SMS communications from Kalamazoo Mortgage, you consent to receive automated text messages regarding essential updates, service notifications, and general business information. Messages may include appointment reminders, order confirmations, service alerts, and general inquiries. No promotional or marketing content will be sent. Consent is not a condition of purchase. Message frequency may vary. Message and data rates may apply.

HELP Instructions

For assistance, text HELP to (269) 364-6000. You may also contact our support team at [email protected] for further assistance.

STOP Instructions

To opt out of receiving SMS messages, text STOP to (269) 364-6000. You will receive a confirmation message that you have been unsubscribed. After this, you will no longer receive SMS messages from us unless you re-subscribe.

7. Data Security

We take reasonable precautions to protect your personal information. While we implement security measures to safeguard data, no system is entirely secure, and we encourage customers to take precautions when sharing sensitive information.

8. Updates to This Policy

We may update this SMS Privacy Policy from time to time. Any changes will be communicated via SMS or our website.

For further questions, contact us at (269) 364-6000 or [email protected].

Review the Kalamazoo Mortgage SMS Terms and Conditions.